Please login http://pg.kseb.in/qpay.php
1. Select electrical section name
2. Consumer number
3. your bill number
3. E-mail Address
4. Mobile number
and press show bill details.
Then you follow the instruction.
Oruma-Online - The LT Consumer Portal of KSEB
KSEB LT Bill Online Payment - Instructions
© KSEB 2013 | Powered by: Team OrumaWEB, IT-Computerisation Unit, Thiruvananthapuram
Recommends Firefox/Chrome at 1024x768 screen resolution for best performance.
Keep your latest Electricity Bill near by, before attempting • the Payment.
Select the Section.
Enter Consumer number and Bill Number
Enter the Email id and/or Mobile Number. Click Show Bill Details
•
In the case of Central Server Sections (Puthenchantha and Vellayambalam of Thiruvananthapuram Dist.) number of
Pending Regular Energy Bills and the total amount due will be shown.
For other sections, the last Regular Energy Bill is available for payment, provided the payment being made 2 days
before Disconnection date and the Consumer is not having any other arrear.
Select the desired mode of transaction - Net Banking, Credit Card or Debit Card.
•
Balance amount in full, along with Surcharge applicable (if any) and applicable transaction charges will be shown. For
Net Banking, transaction charge will displayed in the Payment Gateway site.
For Central Server Sections, Surcharge for belated payment will be intimated in the next Bill.
Click Confirm Payment
•
Finally, a confirmation screen with net transaciton amount will be shown.
Click Make Payment
•
• User will be carried to Payment Gateway Site. Make secure payment.
Once payment is completed, the transaction details will be displayed. User can take printout of the same.
The details will be send to the given Email/Mobile also.
•
In the case of Central Server Sections, the payment will be immediately effected in the concerned Section Offices.
For other sections, it will be updated the next day. However the date of payment will be the date of actual payment
through Online portal.
•
Where is my Section Code/Consumer Number/Bill Number?
• Consumers can make payment of Regular Electricity Bills through Net Banking or Credit/Debit cards.
• Transaction charge will be deducted from Consumers account.
Transaction charge for Online payments
Name of Transaction
Rate per transaction
Rate Service Tax Total
Debit Card 0.88% 0.091% 0.971%
Credit Card 0.88% 0.091% 0.971%
Net Banking
HDFC bank Rs 12 Rs 1.2 Rs 13.2
City bank 1.5% 0.15% 1.65%
All other banks Rs 5 Rs 0.515 Rs 5.515
• Bills under litigation will not be considered
In case of dispute regarding the bill amount shown in this portal and the original bill kept in the Section Office,the latter
shall prevail.
•
For sections other than Central Server Sections, the payment made by the Consumer in Section Office
counter/FRIENDS counter will not be reflected in the Online portal.
In case Consumer make payment of such Electricity Bills again, such amount will be treated as advance.
•
During Online Payment, if the amount is debited from bank account and the transaction details are not generated
online, please allow us 48 hours to generate the transaction details. If the Online transaction details are not generated
even after 48 hours and money is not refunded to the bank account, please report the problem to the KSEB Support
Team with Section Code, Consumer Number, Date of Payment and Bill Number.
email id: LTPAYMENTSUPPORT@ksebnet.com
Phone: 9446008892, 04712514648
